Digital delivery & corrections

Email delivery

Every product is a customized digital file. Nothing is packed or physically shipped. After payment is confirmed, production begins and the finished artwork is sent as a PNG attachment to the email address entered at checkout.

Timing

Most paid orders are generated and emailed shortly after payment confirmation. Payment review, unusually complex data, service outages, or email-provider delays can take longer. If your file has not arrived within 24 hours, contact support.

Before contacting support

• Check spam, junk, promotions, and quarantine folders.
• Search for your order number and Hedi Raizer.
• Confirm that the checkout email address was typed correctly.
• Add orders@hediraizer.com to your safe-senders list.

File format

Delivery is a PNG image with a unique delivery ID. PNG files work with common phones, computers, image viewers, messaging apps, and many personal printing services. Colors and print results can vary by screen, printer, paper, and third-party service.

Corrections and redelivery

If the attachment is missing or corrupt, or if we made an error when applying the data you submitted, email orders@hediraizer.com with your order number and delivery ID. We will reasonably provide redelivery or a corrected file. If your submitted details contained a mistake, contact us promptly; we will assess whether a correction is possible under our Terms.